We recommend taking the following steps when receiving your package in order to ensure the safest interaction possible:
After your order has been placed, you will receive an confirmation email with a link to yours tracking. If you have not received this confirmation email, or are having issues retrieving the information, please contact us at firstname.lastname@example.org, and we will provide further assistance.
From the moment you enter our website through the delivery of your order, and beyond, our team is here to help you. Please send any inquiries or issues to our Customer Experience team at email@example.com. We request any after delivery issues be brought to our attention within 3 days of delivery.
You must be 21+ to shop with us. Anyone accepting a delivery must present a valid form of ID showing that they are 21+ for the order to be released upon delivery.
It's our goal to fulfill and ship orders as quickly as possible.
We recommend placing your order at least 3 weeks ahead of time should you need this order for a specific event or time sensitive arrival.
Please know that we cannot guarantee the date of delivery once shipped.
Once the order has been placed, we would recommend emailing our customer experience team immediately at firstname.lastname@example.org so our CX team can keep you updated with tracking and order information.